Epion Check-in
Process Flow and Provider Benefits

Upon Arrival at the Reception Desk

After greeting the patient and taking a copy of their current insurance card, the front desk staff hands the patient an Epion iPad to complete these initial steps:

•••  Click step to view benefits  •••

Benefits:

  • All patients medical information is highly-protected: A patient is only able to view their own information, no other patient’s information is exposed during the patient digital check-in
  • With a simple and fast login, Front Office staff can quickly administer Epion Digital Check-in during busy times to eliminate lines at the front desk
  • Patients love it:  “A lot easier than hand writing everything. Easy to use”

Benefits:

  • When a patient reviews their insurance details they catch simple errors with their member id and plan type helping you improve the accuracy before a claim is submitted
  • Decrease the number of denied claims for errors with insurance information.
  • Decrease front and backend denials for bad package, incorrect member id, and ineligibility

Benefit:

  • An easier conversation with patients about past balances and co-pays and increased collections.

Benefit:

  • Increase in monthly time of service collections by $583

While Sitting in the Waiting Area

After completing the initial steps, the patient finishes the remainder of the check-in questions while sitting in the waiting area, including the following:

Benefits:

  • The patient photo is an added layer of security; it’s immediately viewable in athenaNet so your staff can easily identify a patient
  • Eliminates struggling with desktop cameras that are difficult to use
  • Before bringing back the patient, review the patient photo in athenaNet so you can personally greet the patient in the waiting room
  • As with many Epion feature, this option can be “turned off” if it does not conform with practice policies

Benefits:

  • Improves data accuracy which reduces downstream follow-up work and DAR
  • Save time spent keying in patient registration data
  • Reduce denied claims for incorrect patient information
  • Private way to share PHI

Benefits:

  • Increase your Patient Portal Adoption, which improves patient communication with your practice
  • Supports government mandated programs like Meaningful Use

Benefits:

  • Decrease time spent printing/scanning paper consent forms
  • Eliminate time spent printing, scanning, and faxing signed consent documents

Benefits:

  • Assure compliance with the HIPAA Privacy Rule, every patient is presented and required to agree to your custom Notice of Privacy Practices (NPP)
  • A pdf with e-signature is saved and can be printed for any disputes or HIPAA audits

Benefits:

  • Eliminate front or backend denials for a missing Assignment of Benefits
  • Piece of mind that the Financial Policy is signed by every patient

Benefits:

  • Patients remove inactive medications saving time during the patient exam
  • Thirteen (13) months of medications can be downloaded directly from pharmacies, reducing the need for manually adding medication history

Benefit:

  • Easily find and review signed disclosures to family members and caregivers

Benefits:

  • User-friendly “directed flow” allowing patients to add, delete, update information in the following categories:
    • Medications
    • Surgery History
    • Social History
    • Allergies
    • Past Medical
    • Family History
    • OB/GYN
  • Improved patient data quality supports higher quality of care

Benefits:

  • Allows patients opportunity to provide a detailed description of their health issue
  • Provides a private (and discrete) means of communicating private health information

Benefits:

  • Increase revenue generated for depression screening from private payers and Medicare
  • Assures patient privacy
  • Guarantee compliance with government programs
  • Automation and integration reduces staff time per screening by up to 5 minutes
  • Reduce exam times

What’s your Specialty?

Epion Check-in™ is designed to configure to the unique workflow, clinical and billing requirements associated with different practice types:

  • Allergy and Immunology
  • Anesthesia
  • Cardiology
  • Dermatology
  • Emergency Medicine
  • Endocrinology and Metabolism
  • Family Practice
  • Gastroenterology
  • Hematology
  • Infectious Disease
  • Internal Medicine
  • Nephrology
  • Multi-Specialty
  • Neurology
  • Neurosurgery
  • OB/GYN
  • Oncology
  • Ophthalmology
  • Orthopaedic Surgery
  • Otolaryngology (ENT)
  • Pediatrics
  • Physical Medicine and Rehabilitation
  • Physical Therapy
  • Plastic Surgery
  • Podiatry
  • Preventive Medicine
  • Psychiatry
  • Pulmonary Disease
  • Radiology
  • Rheumatology
  • Surgery – General, Colon and Rectal, Thoracic, Vascular, etc.
  • Urgent Care
  • Urology
SPECIALTY SHOWCASE